How I create impact
I focus on measurable outcomes — simplifying portfolios, launching ICT innovations, and enabling digital customer experiences. This work strengthens revenue, improves profitability, and builds trust with enterprise and SME customers.
By area
Digital transformation
Time-to-quote −60%
Shortened time-to-quote for the core B2B portfolio by 60% through portfolio simplification and process redesign.
Innovation delivery
€20M+ in launches
Launched €20M+ worth of ICT innovations — SD-WAN, cloud modernization, and cyber-security services.
Customer experience
0 → 45% adoption
Boosted B2B self-care portal adoption from 0% to 45% within two years. Drove product & process improvements to a +20 pNPS uplift.
Profitability
+35% on cloud
Improved profitability of own cloud services by 35% and streamlined portfolio management to free up €8M in CAPEX.
Partnerships
+15% sales / cost
Boosted sales and reduced costs by 15% via improved strategic cooperation with five major partners and vendors.
Leadership & people
60+ FTE, low attrition
Leading 60+ FTE across B2B products and digital enablers, with employee satisfaction above company average and voluntary attrition at record-low.
At a glance
€110M+
Portfolio value managed
60
FTE led
€20M+
Innovations delivered
+45pp
Digital adoption